Orders & Payments
Is the building set included?
No. Our frames and cases are display accessories only. The building set is sold separately.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.
Can I change or cancel my order?
Yes, within 12 hours of placing your order, as long as it hasn't shipped. Email us at support@figuraflow.com.
Shipping
How long does delivery take?
Orders are processed within 1–3 business days. Then choose Standard Shipping ($5.99, 15–25 business days) or Express Shipping by FedEx ($15.99, 5–8 business days). Because our frames are large and valuable, we pack every order with extra protection.
Will I pay customs fees?
No. There are no extra customs fees on U.S. orders.
How can I track my order?
You'll receive a tracking number by email as soon as your order ships.
Products
How is the LED light powered?
LED models use a USB-powered light strip with a remote control. Plug it into any USB power adapter or power bank (adapter not included).
Is it hard to install?
No. Each frame comes with mounting hardware and step-by-step instructions.
Is there a warranty?
Yes. All frames, cases and LED kits come with a 1-year warranty against manufacturing defects.
Returns
What is your return policy?
You can return unused items within 30 days of delivery. If your item arrives damaged or with missing parts, contact us within 48 hours with photos and an unboxing video and we'll send replacements free of charge. See our Refund Policy for details.