Refund policy

Refund & Return Policy

We want you to love your FiguraFlow display. If something isn't right, here's how we make it right.

30-Day Returns

You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. To start a return, email us at support@figuraflow.com with your order number. Returns sent back without first contacting us cannot be accepted.

For change-of-mind returns, return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

Damaged, Defective or Missing Items

If your order arrives damaged, defective or with missing parts, contact us within 48 hours of delivery with your order number and photos plus an unboxing video showing the issue.

Once confirmed, we will send the replacement or missing parts free of charge. In most cases you will not need to return anything. Please keep the original packaging until your claim is resolved.

1-Year Warranty

All frames, cases and LED lighting kits come with a 1-year warranty against manufacturing defects from the date of delivery. The warranty does not cover damage from misuse, accidents, improper installation or normal wear. If a covered defect occurs, we will replace or send the faulty part at no cost to you.

Order Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet been shipped. After that, the order is processed and the standard return policy applies.

Refunds

Once your return is received and inspected, we will notify you and process your refund to the original payment method. Refunds typically appear within 5-10 business days, depending on your bank.

Non-Returnable Items

• Items that have been installed, mounted or damaged after delivery
• Gift cards

Please note: building sets are not included with our frames or cases unless explicitly stated.

Questions? Contact us at support@figuraflow.com.