Shipping policy
Shipping Policy
Our frames and display cases are large, carefully packed items. We take extra time to protect them so they arrive in perfect condition.
Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays). Pre-order items ship on the date shown on the product page.
Shipping Options (United States)
- Standard Shipping - $5.99: 15-25 business days
- Express Shipping (FedEx) - $15.99: 5-8 business days
Delivery times are estimates that start after your order has been processed and shipped. Delays caused by carriers, weather or peak seasons may occasionally occur.
Orders are shipped from our fulfillment centers and warehouse partners. If your order contains multiple items, they may arrive in separate packages.
No Extra Customs Fees
All prices include applicable import duties for U.S. orders. You will not be asked to pay any extra customs fees on delivery.
Order Tracking
You will receive a confirmation email with a tracking number as soon as your order ships. Tracking may take 2-5 days to show updates.
Shipping Destinations
We currently ship to the United States. More countries are coming soon.
Address Accuracy
Please make sure your shipping address is correct. We are not responsible for packages delayed or lost due to an incorrect or incomplete address. If you notice a mistake, contact us within 12 hours of placing your order.
Lost or Damaged Packages
If your tracking shows delivered but you haven't received your package, or your package arrives damaged, contact us at support@figuraflow.com and we'll help resolve it.